Searching a shared mailbox in outlook 2016 behaviour is just weird

Searching a shared mailbox in outlook 2016 behaviour is just weird

    So I can reproduce this 100% of the time. I add myself to a shared mailbox in exchange. Close and reopen outlook and get outlook to download the mailbox. Wait 10 minutes till everything is downloaded. Then i search for anything really in quotes "gdgfdghghfhd" for instance, and i get a random set of results, none of which have my string in it.

    same thing happens with or without quotes. cannot reproduce if i attach to another users mailbox, only shared mailboxes and only when the search scope is set to "current folder".

    Other times, i can search for an email address in quotes and it will find parts of the email address. Like if its a .ca address, it will find peoples names like carolina, and highlight the CA in those names or really anywhere in the message. It will find all domains ending in .ca for instance.

    What am i missing here? I can reproduce on multiple office 2016 workstations.

Answers

All replies

  • Turning off cached mode for shared folders has solved this issue for the most part.

    File tab -> Account Settings -> Double-click the account name -> More Settings -> Advanced tab -> Clear the check mark from download shared folders.

    To do it domain wide follow this article

    https://support.microsoft.com/en-us/kb/982697

    or In the Group Policy Object Editor or the Group Policy Management Console, under User Configuration, expand Administrative Templates, expand your version of Microsoft Outlook, expand Outlook Options, and then click the Delegates node. Then set "disable shared mail folder caching" to enabled.

    But wait thats not all! i thought it wasn't working because it didn't clear the checkbox, turns out you need two GPO edits to achieve this:

    https://social.technet.microsoft.com/Forums/en-US/58c1cb60-7097-4d28-9a2d-24aa3d189c4b/gpo-disable-shared-mail-folder-caching-in-outlook-2013-not-working?forum=officesetupdeploy

    User Configuration
      Administrative Templates
        Microsoft Outlook 2013/Account Settings/Exchange/Cached Exchange Mode
          Download shared non-mail folders: Disabled

    Both must be set. Each one individually does not do the job. Result:

    Still not sure if its a bug or not but this work around seems to work for me and my users.



      • Related Articles

      • Open and use a shared mailbox in Outlook

        Outlook for Office 365 Outlook 2019 Outlook 2016 Office for business More... Last updated 15 July, 2019 A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in ...
      • Outlook Mailbox not showing email older then 12 months

        Problem When you click on mailbox folder, you do not see any email older then 12 months and a message below the lowest email says "Currently displaying messages newer than 12 months" Background information RRU has an email archive system that moves ...
      • Add a shared mailbox to Outlook on the web

        A shared mailbox makes it easy for a group of people to monitor and send email from a public email address, like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the reply appears to come from the shared ...
      • Add and sync shared folders to OneDrive

        Add a shared folder to your OneDrive Sign in to OneDrive on your browser. In the OneDrive navigation pane, under OneDrive, click Shared. Folders you can add to your OneDrive are marked Can edit. Find the folder you want to add, and click the circle ...
      • Microsoft Outlook APP explanation

        Here is the Microsoft Outlook Preview Email App for Android devices. This app recently released for free. It works great on phones and tablets. I show most of the features of the email app in this video. I hope you guys like the video.